FAQs
A. ABOUT COMPANY
1. Where is Masnine's headquarters?
Lasfour with its head office at 62 Thai Van Lung, Da Nang City, Vietnam along with a production building is located on an area of nearly 10,000 square meters in Shangrao City, Jiangxi Province. L.
More details about Masnine factory & production process, you can see here.
B. SIZE
1. What size options are available for the shirt?
We offer a wide range of sizes for our shirts, ranging from S (Small) to 5XL (5 Extra Large). We believe in providing a comfortable fit for everyone, ensuring that you find the perfect size that suits you best.
2. How do I know which size to choose for the shirt?
Each store may have its own unique size chart for shirts. To find the perfect size for you, measure a shirt that fits you best. Measure the shirt's length & width when laid flat, then compare the measurements with our size chart to order the correct size. If your measurements are in between the sizes, we recommend ordering the next size up. Due to manual measurement, there will be an error of 0.5-1 inch.
We highly recommend checking the size guide provided on our website before placing your order. The size guide will help you determine the correct size based on your measurements, ensuring a comfortable fit.
3. What if the shirt I ordered doesn't fit me?
We understand that finding the right fit is crucial for your satisfaction. If the shirt you ordered doesn't fit you as expected, please refer to our return policy for information on how to initiate a return or exchange. By carefully reviewing the size guide and taking accurate measurements, you can help avoid any inconvenience caused by an ill-fitting shirt.
4. Are the sizes of the shirts consistent across different stores?
No, each store may have its own unique sizing for shirts. It's essential to refer to the specific size chart provided by the store you are purchasing from. By checking the size guide and comparing your measurements, you can select the most appropriate size for your shirt.
B. FEATURES & UTILITIES
1. Is the shirt made entirely of polyester?
Yes, our shirts are made from 100% polyester material. Polyester is a popular choice for athletic apparel due to its durability, breathability, and moisture-wicking properties. It ensures optimal comfort and performance.
2. Can I customize the shirt with my own designs or logos?
Yes, you can! We offer personalization options for our shirts, allowing you to add your own designs, logos, or even monograms. Express your unique style and make your shirt stand out from the rest.
3. How do I care for the shirt?
Caring for our shirts is simple and convenient. They are machine washable, making it easy to keep them clean and fresh. Just follow the care instructions provided, and your shirt will maintain its quality and vibrant appearance.
4. Do you offer any discounts or promotions for the shirts?
We occasionally run special promotions and discounts on our shirts. Be sure to check our website or sign up for our newsletter to stay updated on any ongoing offers. We strive to provide our customers with the best value for their money.
C. SHIPPING
1. How long is the shipping time?
Our shipping times vary depending on your location and the shipping method selected at checkout. Usually, orders are processed within 5-7 business days. Once shipped, you can expect your shirt to arrive within 5-17 business days. Please note that these are estimated times and are subject to slight variations.
2. Why is the shipping time so long?
The shipping time might be longer for Masnine products because of our commitment to delivering the highest quality products to our valued customers. We prioritize the meticulous production process to ensure that every item leaving our factory meets our strict quality standards.
When a customer places an order with Masnine, we initiate the production process only after receiving the order. This approach allows us to tailor each product to our customer's specific preferences and requirements, ensuring a personalized and exceptional experience. While we understand that prompt delivery is essential, we firmly believe that the wait for a meticulously crafted Masnine product is well worth it.
3. Do you offer express shipping options for the shirt?
Yes, we offer expedited shipping options for customers who require their shirts to be delivered faster. During checkout, you will have the opportunity to choose your preferred shipping method, including FAST or EXPRESS. The shipping costs will be displayed accordingly. Shipping time is specified in the shipping policy
4. Can I track my shirt shipment?
Absolute! Once your order is shipped, we will provide you with a tracking number via email. This allows you to track your shipment's progress and estimate delivery dates. Simply click on the link provided or enter the tracking number on our website's tracking page to get real-time updates on the location of your shirt.
5. My tracking number isn't working
Tracking numbers can take 3-5 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.
6. What if my shirt is not delivered within the expected delivery time?
While we strive to deliver your shirt within the estimated time frame, unforeseen circumstances such as weather conditions or logistical issues can sometimes cause delays. If your package does not arrive within the expected time frame or your order has not arrived after 22 business days (domestic), we recommend that you contact our customer support team. We will investigate the issue and provide you with the assistance needed to track your shipment or initiate a resolution if needed.
D. POLICY
1. What is your cancellation policy for shirts?
We understand that circumstances may change, and you may need to cancel your order. If you decide to cancel your order for a golf polo shirt, please note that a 6% payment fee will be applicable. This fee covers processing and restocking costs associated with cancellations.
2. Why is there a 6% payment fee for cancellations?
The 6% payment fee is applied to cover the administrative costs, including processing fees and restocking expenses, incurred when canceling an order. This fee helps us maintain the efficiency of our operations and ensures fair treatment for all customers.
3. How do I cancel my order for a shirt?
To cancel your order, please contact our customer support team as soon as possible. Provide them with your order details, and they will guide you through the cancellation process. Please note that if your order has already been shipped, cancellation may not be possible, and you may need to initiate a return instead.
4. Can I cancel my order without incurring the 6% payment fee?
We strive to process and ship orders promptly. Once an order is placed, our team begins processing it immediately. As such, cancellations may incur a 6% payment fee to cover the costs associated with the cancellation process. We appreciate your understanding in this matter.
5. What if I received a damaged or incorrect shirt?
If you receive a damaged or incorrect shirt, please contact our customer support team immediately. We will assist you in resolving the issue promptly, whether it involves arranging a return, replacement, or refund. We apologize for any inconvenience caused and will work to make it right.
6. What if I change my mind after receiving the shirt?
If you change your mind after receiving the shirt, our regular return policy will apply. Please refer to our return policy for detailed information on returning the item. Please note that the customer will be responsible for the return shipping costs and the 6% payment fee associated with cancellations.
E. PAYMENT
1. How do I place my order?
Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.
We’ll prepare your order and let you know when it's on its way!
2. When will my card be charged?
Just after your order has been successfully placed.
3. How secure is my personal information?
We adhere to the highest industry standards to protect your personal information when you checkout and finalize your purchase.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is highly reputable and widely used for processing online payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
If you have any further questions or need additional assistance, please don't hesitate to reach out to our customer support team. We're here to help and ensure that you have a seamless and enjoyable shopping experience.